FAQs

/FAQs/
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Are there overseas distributors?

Currently, we have many distributor in USA, Asia, and Europe. We will be creating a larger network in near future.

By |August 10th, 2015|Comments Off on Are there overseas distributors?

Is it possible to use the prototyping machine overseas that was purchased in Japan?

Our system is compliant from 85 to 264V.

By |August 10th, 2015|Comments Off on Is it possible to use the prototyping machine overseas that was purchased in Japan?

How much does it cost for shipping a system?

It depends on the destination, but essentially the shipping cost is included in the price of the system. In case of the oversea, we export F.O.B. Japan.

By |August 10th, 2015|Comments Off on How much does it cost for shipping a system?

How about repairing a system?

MITS repairs in our factory, but in overseas our distributors are in charge of repairing. For small issues, we support our customers by telephone or email.

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Are there any maintenance contracts?

We provide an annual maintenance contract. Please contact us for more detail.

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What is the regular maintenance of the machine?

Lubricate the lead screw, or cleaning of the spindle motor and inside of the collet.

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What is it like the license of the software? (Are there network license?)

There is only node lock licenses. (since Dec 2007)

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Is it difficult to learn how to use the software? (Is the software difficult to learn?)

Those who have experience of using CAD, they are able to master it in about one hour training. Those who have no experience of using CAD, they can master our software from 3 to 4 hours training.

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Do you supply the dust-proof/acoustic cabinets?

We supply the dust-proof/acoustic cabinets for each model.

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What is the purpose of the fiducial positioning camera? (The difference between 30 and 60 times)

This option is used for positioning of the substrate board. Additionally it is useful in additional milling and in positioning the double side milling. We recommend our customer to use the 60 times magnification when magnifying 50µm track with the FP-21T Precision.

By |August 10th, 2015|Comments Off on What is the purpose of the fiducial positioning camera? (The difference between 30 and 60 times)