About After-Sales Support

/About After-Sales Support
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Are there overseas distributors?

Currently, we have many distributor in USA, Asia, and Europe. We will be creating a larger network in near future.

By |August 10th, 2015|Comments Off on Are there overseas distributors?

Is it possible to use the prototyping machine overseas that was purchased in Japan?

Our system is compliant from 85 to 264V.

By |August 10th, 2015|Comments Off on Is it possible to use the prototyping machine overseas that was purchased in Japan?

How much does it cost for shipping a system?

It depends on the destination, but essentially the shipping cost is included in the price of the system. In case of the oversea, we export F.O.B. Japan.

By |August 10th, 2015|Comments Off on How much does it cost for shipping a system?

How about repairing a system?

MITS repairs in our factory, but in overseas our distributors are in charge of repairing. For small issues, we support our customers by telephone or email.

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Are there any maintenance contracts?

We provide an annual maintenance contract. Please contact us for more detail.

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What is the regular maintenance of the machine?

Lubricate the lead screw, or cleaning of the spindle motor and inside of the collet.

By |August 10th, 2015|Comments Off on What is the regular maintenance of the machine?